NGA to host Webinar

The National Glass Association, McLean, Va.,will present the next Webinar in its educational Webinar series, How to Effectively Resolve Customer Objections (Saying "No") in Your Business, at 1 p.m. (EST) May 4. The Webinar, presented by ContactPoint, will show how to take closing ratios from 37 percentto more than 80 percent. When customers say "no" to buying products or services, there are many reasons. Learn how to identify the reasons, effectively resolve those concerns and objections, make customers happy, and close more sales.Businesses spend thousands of dollars each year to get their phones to ring. What happens to that call when it is answered by your employees? Are they turning those calls into business, or are they turning them away to the competitor? Find out how to turn calls into orders. Learn how to grow your employees from order takers to order makers in this educational Webinar. The cost is $50 for NGA members; $100 for non-members. Register now orfor more information, call 866/342-5642, ext. 182.