NGA, ContactPoint partner to offer customer service courses

The National Glass Association, McLean, Va., in conjunction with NGA alliance partner ContactPoint, St. George, Utah, launchedfive customer service courses on MyGlassClass.com. These audio courses cover inbound sales and customer service: Introduction to Customer Service and Sales, Create a Connection with Your Customer, Questions: Communicate that You Care, Entice the Customer to see Value, and Commit to the Next Step. Courses covering outbound sales are coming soon, according to an Oct. 12 release.

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